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Datenschutz

 

 

 

PRIVACY POLICY ALEKTO Hotelbetriebs GmbH

 

1. Basics

 

This is Privacy Policy applies to all persons using the services of ALEKTO Hotelbetriebs GmbH. We inform you about the nature, limitations and the purpose of the inquiry and the use of your personal data by our company. We respect your privacy and strive to comply with the legal requirements for the processing of your personal data [General Data Protection Regulation (GDPR/DSGVO), National Data Protection Act (NDPA/BDSG), Telecommunications Act (TCA/TKG)]. All your personal information with be processed on this basis.

 

 

 

Responsible for data processing

 

ALEKTO Hotelbetriebs GmbH

 

Am Bahnhof 3

 

D-09599 Freiberg

 

Tel. : 0 37 31/7 94-0

 

E-Mail: info@alekto.de

 

Website: www.alekto.de

 

 

 

Our data protection officer is

 

Dip. industrial engineering (FH) Tina Weichelt

 

MPA Dresden GmbH

 

Fuchsmühlenweg 6F

 

D-09599 Freiberg

 

Tel. : 0 37 31/2 03 93-108

 

E-Mail: datenschutz@concert-freiberg.de

 

Website: www.mpa-dresden.de

 

 

 

By using our services and obtaining consent in the sense of this statement, you certify that you have reached the age of 18 and are able to give your consent, or that your guardian or administrator already has effective consent.

 

2. Information according to Art. 13 DSGVO

 

Your personal data, that is in particular

 

-       your master data (last name, first name, address, e-mail address, telephone and fax number, date of birth, customer number) as well as language and license plate number.

 

-       the data in travel documents (passport details in particular passport number, date of birth, issuing authority, duration, nationality) and identity documents (identity card, driver's license etc. together with issuing authority and term).

 

-       in the connection to payment we need payment data like data on debit cards, credit cards or bank cards.

 

-       the length of stay requested by you, also destinations, hotels, contracts, conditions, special service, health information, personal preferences and any other information which you provide us.

 

-       special categories of data such as health data, special needs data and marriage/partnership

 

are needed for our services. This also includes bookings of city tours/admissions, etc., table reservations in our restaurant "Arno's", transfers, registrations, events, tours, accreditations, vouchers including customer facility, billing and their review (B2B, B2C, FIT), ticket bookings, special offers.

 

For this purpose, we store, process and, as necessary, provide third parties with whom we cooperate to provide a service to our customers, as well as third party service providers, software and agency service providers. We do not use profiling and automated decisions.

 

The legal bases for these data processing processes are

 

-          the fulfilments of pre-contractual and contractual obligations to you,

 

-          Consents obtained from you,

 

-          legal, contractual or other legal obligations on our part (for example, documentation rights and duties under accounting, tax and customs law, contracts, reporting, litigation) and § 96 TKG and

 

-          our legitimate interests (for example, improving our customer service, including in the field of direct mail or the exercise of our own legal interests).

 

 

 

The duration of the storage is determined by the duration of our business relationship, the consents granted by you, as well as the statutory retention requirements and legal obligations applicable to us. We emphasize that in the case of a regular cooperation we strive for our best possible customer service, so well know your customer requests which already transmitted to us, that we can satisfy you constantly and permanently.

 

 

 

3. Our websites

 

By visiting our website, your access data are automatically collected and stored. These access data may include the page accessed, the files viewed, the date and the time of the visit, the user's IP address, data of the computer which was used to visit our website specially the browser and the operating system, also the data volume and the message of the successful visit. These access data are used by us for internal statistical purposes to ensure the security of our offer and to optimize the offer. If an unlawful act is suspected, the access data will be evaluated to secure evidence.

 

By entering your personal data in one of our contact forms, you consent to the transmission, storage and the processing by us for the duration of this specific request. This is especially for your requests via contact form, chat and e-mails you send us. We need this data to process your request and in this case we also store your IP address for purpose of securing evidence. The storage takes place as long as this is necessary for the care of any supplementary or subsequently asked questions by you or us.

 

We are not liable for the loss of data or third party access to your data if we have followed the security measures required by the state of the art.

 

The legal basis for this data processing is your consent, our pre-contractual and contractual obligations to you, our legitimate interests and legal obligations of all kinds and  § 96 TKG.

 

The content of our website has been carefully prepared and checked several times. However, we are not liable for the accuracy, correctness and completeness of the information or for the use of incorrect or incomplete information are excluded. We reserve the right to change, delete the information or to discontinue use of the website or part of it without prior notification, or  to cease terminate the publication of the website temporarily or permanently.

 

 

 

4. Newsletter

 

You are free to subscribe to our newsletter. The application for which you must have to provide your e-mail address and need to give your consent to receive the newsletter cannot take effect until you conform a link to the registration you receive by e-mail. In order to provide you with targeted information in the newsletter that you are particularly interested in. We will also provide you registration, information on  specific interests, key dates, locations and regions to visits.

 

 

 

In every newsletter that you receive, you will find a link to unsubscribe from our newsletter. For more information about our newsletters, please contact us at info@alekto.de. We're here to help.

 

 

 

The content of our website has been carefully prepared and checked several times. However, we are not liable for the accuracy, correctness and completeness of the information or for the use of incorrect or incomplete information are excluded.  Claim for damages from the use or non-use of the information or from the use of incorrect or incomplete information are excluded. All offers are non-binding. We reserve the right to change, delete the information or to discontinue use of the website or part of it without prior notification, or  to cease terminate the publication of the website temporarily or permanently.

 

The content and programming of our website are protected by copyright and ancillary copyright. Any duplication also in extract and public reproduction, especially the copyright of texts, graphics and photos is prohibited without our prior written consent.

 

 

 

5. Transmission to third parties/obligations of processors

 

Your personal data may be processed by contract processors

 

- within the company taking into account the permitted uses,

 

- to a processor (for example, our electronic newsletter advisements)  and to third parties who are required to provide the service you have requested, all of whom have agreed to comply with applicable privacy standards.

 

 

 

If compliance with European data protection standards is not possible- for example, because standard contractual clauses, adequacy decisions or certifications are not guaranteed in the specific case- we will inform you in good time and also obtain the necessary consents from you. For further information please contact us at info@alekto.de

 

 

 

On our website we use the reservation service ''Sihot.web'' as a reservation platform for our hotel guests. A link on the hotle's website will take you to the booking page. This automatically maintains your reservation and specified data in the SIHOT.PMS of our hotel software. Due to the method of secure access and encryption based on SSL coding, all security requirement are fully met. It is possible to access to SIHOT.WEB by Google Analytics. With Google Analytics, we can gain valuable insides into the behaviour of visitors to our websites and used them for targeted, performance based marketing. Details about privacy policy can be found here:

 

https://www.sihot.com/rechtliche-informationen/

 

 

 

On our website we use the reservation service ''Open Table'' for table reservations in our restaurant ''Arno's'' operated by Open Table GmbH, a German company with headquarters in Schuhmannstraße 27, D-60325 Frankfurt. You will be redirected to the Open Table website via the ''Table reservation'' or ''Book a table'' button. There you can choose your desired date and time to complete the reservation. We trust on the reliability, IT and data security of Open Table. Details about the privacy policy can be found here:

 

https://www.opentable.de/legal/privacy-policy

 

 

 

Rise2Reality

 

Our web hosting & care is provided by Rise2Reality, operated by Rise2Reality e.U., the registered address in Softwarepark 26, A-4232 Hagenberg, Austria. We trust on the reliability, IT and data security of Rise2Reality. Details about the privacy policy can be found here:

 

https://www.rise2reality.com/datenschutz/

 

 

 

Payment Service

 

In the area of card payment (direct debit / visa debit / maestro / credit cards) we work together Concardis GmbH, Helfmann Park, D-65760 Eschborn. In this context, in addition to the purchase amount and date, card data is also transmitted to the above-mentioned company. All payment data and data on any chargebacks that may occur are only stored for as long as they are needed for the processing of payments (including the processing of possible chargebacks and collection) and for the flight against abuse. As per rule, the data will be  deleted at the latest 13 months after their collection. In addition, further storage may take place if and as long as this is necessary to maintain a statutory retention period or to prosecute a specific case of abuse. Details about the privacy policy can be found here:

 

https://www.concardis.com/datenschutzerklaerung

 

 

 

6. Cookies and tracking services

 

We use cookies, which are small text elements used to store information in web browsers. Cookies are recognised on your next visit to our website and contribute significantly to speed up loading and make the use of our offers suitable for you. Your information recognised and stored by cookies is not only for your recognition but also for the analysis of your user behaviour. Your detail will be stored on the server of the respective provider, who as a processor has committed to us to comply with applicable data protection standard. After you have visited our website, cookies remains stored on your device; unless you refuse from the outset or you do not actively delete cookies. Actively disabling cookies may affect the functionality of our website. You can also prevent the storage of cookies by setting your browser software accordingly. We point out, however, that in this case you may not be able to use all the features of our website.

 

 

 

You may also prevent the forwarding of data generated by the cookie and related to your use of the website (including your IP address) to Google as well as the processing of this data by Google by using the browser available on the website google.com. Download and install the Plug-In. However, the Plug-In is only available for certain browser programs.

 

We also use third-party content on our website to make our website as informative and convenient as possible for you. This include for example, Google Maps. This third-party vendors will receive your IP address for technical reasons. We have no control over the use of this data by the third-party provider. In this regard, we refer to the privacy statements of the respective providers.

 

 

 

We use Google Analytics, a web analytics service provided by Google Inc. 1600, Amphitheater Parkway, Mountain View, CA 94043, USA (''Google'') Google Analytics uses cookies, the information generated by the cookies. Your user behaviour is usually transmitted to and stored on a Google server in the US. Your IP address is previously truncated within the European Union and thus anonymized or at least pseudonymized, except in exceptional cases, the full IP address to a Google server transmitted in the US and shortened there.

 

Google uses this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google information. In this context, please note the privacy policy of Google, in particular the information available under the following two links:

 

- https://www.google.com/analytics/terms/de.html and

 

- https://www.google.de/intl/de/policies/

 

 

 

We use Facebook social plug-ins from the social network Facebook, operated by Facebook Ireland Limited, 4 Grand Canal Square Dublin 2, Ireland, and Facebook Inc., 1601 S. California Avenue, Palo Alto, CA94303, USA. These plug-ins are buttons that Facebook uses to see who is visiting our website. If the visitor is also registered and logged in to Facebook as a user, further information from Facebook is also stored. For technical reasons, Facebook receives your IP address. We have no influence on the use of this data by Facebook. In this regard we refer you to the privacy statements of Facebook, specific information available at the following link:

 

- https://www.facebook.com/help/568137493302217

 

 

 

7. Applications

 

You send us an e-mail to m.grochol@alekto.de or by post. Please note that we do not return any application documents for organisation reasons. Your application will be stored or kept in the company for the duration of the application process, but at least for 6 months. Your data will be viewed exclusively by the management and the responsible department management.

 

 

 

8. Contact

 

You can request information about your personal data stored by us free of charge at any time. As a data subject, you also have right to revoke, provide information, delete, rectify, limit and transfer your personal data, as far as there is no legal obligation to keep records on our part. A consequences of the cancellation is the deletion of your personal data. For more information on your rights as a victim, please contact us at info@alekto.de. We are here to help you. For complaints, the supervisory authority is the Saxon Data Protection Officer, Bernhard-von-Lindenau-Platz 1, D-01067 Dresden.

 

 

 

9. Miscellaneous

 

We have implemented organisational and technical safeguards that we continuously evaluate and adapt as necessary to protect your personal information stored and processed by us.

 

We reserve the right to change this privacy policy at any time and to adapt in to new developments. The new version is valid from provision on our website. The current version of the privacy policy is available on the website at any time

 

www.alekto.de or www.arnos-cafe.de retrievable.